The purpose of this privacy policy is to let users of springboard.org.nz know when we collect personal information and what we do with it. This policy should be read in conjunction with our website terms and conditions and in the event of a conflict or inconsistency between this privacy policy and the terms and conditions, the latter will prevail.

We do not use, share or transfer personal information in connection with the site except as set out in this policy.

Collection of personal information

We collect information about our supporters and website users in a number of ways, including:

• Personal information that you provide voluntarily when registering and completing forms (such as when you complete our contact form or subscribe to our communications)
• Website usage information through tracking your individual click behaviour
• Aggregated website traffic information collected by our web server or third party systems we subscribe to.
• Through the use of cookies on our website.

Use of personal information

Your personal information enables us to:

• Communicate with you on matters relevant to your donations e.g to provide you with information about Springboard Community Works that may be of interest to you
• Improve our website so we can give you a better online experience
• Provide you with any other services you have requested
• Use the information for any other purposes for which you give us permission.

Types of personal information

Your personal information enables us to:

• Communicate with you on matters relevant to your donations e.g to provide you with information about Springboard Community Works that may be of interest to you
• Improve our website so we can give you a better online experience
• Provide you with any other services you have requested
• Use the information for any other purposes for which you give us permission.

Access to your personal information

Please feel free to call us on 09 425 4623 or email us at mail@springboard.org.nz to talk to us about your personal information or the communication we send you. We are happy to provide you with any personal information that we hold about you, at any time and if it is wrong we will correct it.

Please be aware that before providing you with any information we may require you to provide us with a proof of identity.

Giving you control

From time to time, Springboard Community Works will send you communications that we feel are appropriate to the nature of your relationship with us. However, we do not wish to send communications to you that you do not want to receive.

Any electronic communication we send you (either by email or text) except for messages confirming a transaction with us, will always have an unsubscribe facility.

If at any stage you feel that you are receiving communications of any kind from us that you do not want, please call us on 09 425 4623 or email us at mail@springboard.org.nz and let us know.

Cookies

Cookies are small pieces of information that can be stored on your hard drive or computer memory. Cookies help Springboard Community Works understand which parts of our website are most popular, where our visitors are going, and how long they spend there. We use cookies to learn how we can make our website more useful and interesting for you.

When you visit our website the following information is supplied by your browser:

• Your IP address and domain name
• The date and time you visited the site
• Your operating system and browser
• The resources, documents and links you accessed

Website tracking and measurement

Springboard Community Works uses third party website trackers, such as Google, to collect information on how you use our website.  The services are used to aggregate website statistics anonymously, such as number of page views, the number of unique visitors, time spent on our site, and to determine advertising effectiveness. On occasion, random short surveys may also be used to collect further information about our users – participation in these surveys will be entirely voluntary.

Credit and debit card security

At no time does Springboard Community Works’ website collect or hold your credit card or debit card details. When making a donation via our site you are transferred to Paypal’s website.

When you submit personal information including credit card details, Paypal’s secure server is used.  Your information is protected during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet.  You can check that the SSL is active by looking for the padlock symbol on many browsers.